Access to this Website is free and open; however, some of the services and content offered by Resa to third parties through the Website may be subject to prior contracting and the payment of a fee, which will be expressly specified in their own contracting conditions.

By accessing and/or using this Website, the client/resident will be deemed to acquire the status of User, which implies adherence to this Legal Notice.

The purpose of this Website is to provide users who access it with the different services that Resa offers and provides through it. The purpose of these Terms is to regulate the general conditions of the services for booking accommodation places and their contracting through this page managed by Resa or through other websites also managed by this company, such as the microsites.

Both the accommodation booking service in any of the university residences/other establishments of the RESA Group and any other service managed by this Website are governed by these Terms of Use, which form part of and complement the Legal Notice.

Use of these services will imply full and unconditional acceptance and the validity of each and every one of the General Contracting Conditions set out in the most recently updated version of the General Conditions. It is hereby informed that the procedures to obtain the provision of the services offered are those described in these General Conditions of Booking and Contracting, as well as any other specific or promotional services indicated on screen during browsing, so that you declare that you know and accept such procedures as necessary to contract the services offered on this Website.
The owner of this website, RESA, and the companies of the RESA Group reserve the right to unilaterally modify, without prior notice, any of the provisions contained in these General Conditions in the manner deemed appropriate, informing users of the modifications made through the Website so that they may be known and newly accepted by the Users.

If any of the provisions of these General Booking Conditions is declared null or unenforceable, the remaining General Conditions shall remain in the agreed terms.

Access to the Website by minors is prohibited, unless they have the prior and express authorization of their parents, guardians or legal representatives, who will be considered responsible for the acts carried out by the minors in their care, in accordance with applicable regulations. In any case, it shall be presumed that a minor’s access to the Website has been made with the prior and express authorization of their parents, guardians or legal representatives.

The User must use this service in accordance with the Law, morality, generally accepted good customs and public order, and in accordance with these General Conditions of online booking. Consequently, the User is obliged not to use these services for unlawful purposes and/or contrary to these General Conditions, harmful to rights and/or against the interests of third parties or that, in any way, may damage the services of this Website and/or its image.

4.1. Use of the accommodation booking service for academic-year stays or long stays

A User who is interested in staying in any of our residences must complete, with their personal data, a reservation request form for a place in the desired residence/establishment. The purpose of this service is to reserve a room and/or other optional services for a specific period in one of our residences.

The User who accesses this service must be of legal age under Spanish law and have the necessary legal capacity to personally contract the services offered on this Website. In the case of contracting by minors, it will be mandatory that parents or guardians complete the place reservation (fill in the reservation form) and contract the accommodation service.
In general, the personal data you provide will be used for the proper management of the reservation of a place/accommodation and, subsequently, for contracting with the Client/User (see section 5 “Use of the contracting service”). The data provided by the User will be used to handle their reservation request and to adapt the products and services requested by the User to the preferences indicated in the place reservation form (data registration) and will entail the use of their email address to receive any communication from Resa.

To start the reservation request process, the User must access the place/accommodation reservation form and complete it with their personal data along with other information requested in its tabs for the proper provision of the service. Once the form has been completed, it cannot be processed or sent if the interested Client has not previously and voluntarily accepted the Reservation Conditions, the wording of which is recommended to be read carefully by any User prior to acceptance.
After completing the reservation form, the User will be sent an email with all the data entered in the form, as well as a validation link to confirm them if they agree. When the User clicks the validation link, their request will be automatically registered in the database.

By accepting the confirmation of the reservation form, the User will receive a unique username and a personal, non-transferable password assigned by Resa via email, to ensure the identification of each Client/User and the confidentiality of the operations carried out; with these confidential details (username and password) they will be able to access their private area of the Website.

Resa shall not be responsible for the misuse of the password that the User may make as a registered client when booking or contracting services through Resa’s Website. The User will be responsible at all times for safeguarding their password and maintaining its confidentiality, thereby assuming any damages and/or harm that may arise from its improper use, as well as from its transfer, disclosure or loss. In case of forgetting the password or any other circumstance that poses a risk of access and/or use by unauthorized third parties, the User shall immediately inform Resa so that it can proceed to block and replace it. In any case, any operation carried out prior to such communication shall be deemed to have been carried out by the User, who will be responsible for the damages arising from any access and/or unauthorized use made prior to said communication.

4.2. Use of the online booking service for daily stays with the booking engine

This type of online booking service is intended to allow any member of the university community to make an accommodation reservation for daily stays in certain residences or other establishments managed by Resa and indicated on the Website itself. This daily booking service is provided through an engine managed by the external company SITEMINDER DISTRIBUTION LIMITED, a UK entity with registered office at 1, Lyric Square, London, W6 0NB, United Kingdom, VAT number (CIF) GB-990 8056 89, registered in England and Wales under number 07242801. This booking engine system is hosted on SiteMinder’s own server which, as data processor, undertakes to comply with the security standards required by current legislation in Spain, including the Organic Law on Personal Data Protection and Guarantee of Digital Rights, adopting all measures that ensure the security of personal data obtained through this online booking module/section linked to Resa’s website. Likewise, SiteMinder guarantees that it has a communications encryption system TLS 1.2 and/or the combination of cryptographic security protocols HTTPS (HttpSecure—Hypertext Transfer Protocol Secure). This ensures the security of communications and data transfers with 128-bit encryption (‘RC4_128, with SHA1 for message authentication and RSA as the key exchange mechanism’).

4.2.1. Booking conditions

The User/Client will complete a booking form with their data for accommodations

on a daily basis in certain residences or other establishments, in which a checkbox with the contracting conditions for this type of bookings will appear at the very end, so that the Client may accept them if in agreement.

Once the User has completed the form with all their data and submitted it, they will receive immediate and automatic confirmation of the booking via email, in which a booking confirmation number will be assigned. This email will serve as confirmation and as proof of the booking. Payment for daily accommodation bookings will be made on the day of arrival at the establishment, except for bookings with advance payment conditions, which will be paid at the time the booking form is accepted.

4.2.2. Cancellation policy

Bookings made through this Website will be guaranteed by the credit/debit card provided by the Client/User in the form. The booking may be cancelled free of charge up to 24 hours before the day of arrival, except for bookings with advance payment or non-refundable conditions, in which the total amount of the paid stay will be penalized. Failure to show at check-in or cancellation outside the period agreed in the offer will result in an automatic charge to the credit/debit card of the amount of one night per reserved room, as well as the immediate cancellation of the booking.

If the client, during their stay at the establishment, decides to leave before the contracted stay period ends, a penalty of 40% of the total price of the services remaining to be used will apply. Except in bookings with advance payment or non-refundable conditions, in which the total paid stay will be penalized.

To cancel an online booking, it must be done in writing by sending an email to the address of the establishment itself.

4.2.3. About prices:

The prices per room and per night include VAT and are those shown on this Website, specifically for the establishments that expressly offer this service. In establishments located in Catalonia, the tax on stays in tourist establishments will apply.