Legal Notice

This document constitutes the Legal Notice and the General Conditions of Use governing access, browsing and the use of the website at the URL www.resa.es (hereinafter, the “Website”), owned by the company SIRESA CAMPUS, S.L. Please read this document carefully.

The company that owns this Website www.resa.es is SIRESA CAMPUS, S.L. (hereinafter, Siresa Campus) with registered office at Calle Serrano nº 41 4ª planta, 28001 Madrid (Spain), with Tax Identification Number (CIF) B86458643 and with the following registry details: registered in the Companies Register of Madrid, Volume 33.638, Folio 161, Page M-537.633.

Siresa Campus also owns the following microsites: www.resainn.es, www.resainn.com and mireserva.resa.es (hereinafter, the microsites).

The company in charge of operating the residence halls described in point 2. below is RESIDENCIAS DE ESTUDIANTES, S.L. (hereinafter, “RESA”) and therefore, it is also in charge of administering this website, with registered address at Calle Serrano nº 41 4ª planta, 28001 Madrid, with Tax Identification Number (CIF) B60109188 and with the following registry data, registered in the Mercantile Register of Madrid, Volume 37046, Folio 153, Page M-661.710.

The following text regulates the use of this Website, owned by Siresa Campus, by Internet users. RESA is the owner and operator of this Website. The purpose of this Legal Notice is to establish the conditions that regulate access to and the general and free use of this Website (hereinafter, the Website) for all users. Access to, browsing, and use of this website implies express and unreserved acceptance of all the terms of this Legal Notice and of the General Conditions (including, in the case of hiring accommodation through the booking service, the General Accommodation Hiring Conditions and the specific conditions applicable in each case).

Some services of this Website accessible to Internet users or exclusive to RESA clients may be subject to specific conditions, regulations for use, and instructions which, where applicable, replace, complete and/or modify this Legal Notice and which must be accepted by the User before the corresponding service is provided.

By accessing, browsing, and using this website, you expressly and unreservedly accept all the terms of this Legal Notice, which is as valid and effective as any written and signed contract. If you do not agree to the above terms, do not access, browse, or use this Website.

The owners of the residences/establishments, by administrative concession, surface right or acquisition of the property, granted by Universities, Public Administrations or private operators, are the following companies: Siresa Campus S.L, Siresa Salmantina, S.L and Sociedad Inversora en Residencias para Estudiantes Euskadi, S.A. (Siresa Euskadi). These companies are the owners of one or more residence halls or other establishments (hereinafter, the Holding Companies). The Holding Companies, by means of a lease contract for administration and management services for urban properties, have entrusted the management of their residence halls to Resa, a company that has sufficient material resources and human resources for this purpose.

Each of the aforementioned Owner Companies signs an accommodation contract with each student, resident and/or client who books accommodation in their residence halls or establishments. The table of Owner Companies, together with the residence hall/s and/or establishments owned by each of them and managed by Resa, is as follows:

The function of this Web Site is to provide users accessing the Web Site with the various services set out on this page through the information set out on this page. If you do not agree with the following terms and conditions, please do not visit or use this Website or any websites affiliated or linked to it.

The purpose of this document is to establish by Resa the conditions that regulate the access and general use of this Website for all users, in such a way that its access and use will necessarily imply the submission and acceptance of these General Conditions of use, as well as, in the case of formalising the contracting of an accommodation booking service, it will also imply the acceptance of the General Conditions that characterise said contracting (hereinafter referred to as the General Clauses).

3.1. Access to the Website

The User must be of legal age in accordance with Spanish legislation and have the necessary legal capacity to contract the services offered on this Website. In the case of contracting by minors, the authorisation of their parents or guardians will be required in order to be able to contract the service.

Access to this Website is free of charge. It is understood that by accessing and/or merely using the Website, the Client/Resident is granted the status of User (hereinafter, the User), which implies adherence to this Legal Notice and General Conditions. Consequently, the User is recommended to carefully read the terms and conditions of use set out by the owner of this page each time he/she accesses the Website.

Users are informed that in order to access certain contents offered by this website, such as the formalisation of an accommodation booking, they will have to provide certain personal data when completing any booking form, as well as when contracting any of the services offered on this website.

Likewise, the accommodation booking service in university residence halls or other types of accommodation establishments and other services managed by RESA through this Website are regulated by these Conditions of Use, which integrate and complete the Legal Warning.

3.2. Use of the WebsiteThe User undertakes to use the Website diligently, correctly and for lawful purposes and, in particular, undertakes to: to refrain from using the contents and information obtained through our Website for purposes or effects contrary to the Law, morality and generally accepted good customs or public order, to refrain from reproducing or copying, distributing or allowing public access through any form of public communication, transforming or modifying the contents of this Website, unless authorised by the owner of the corresponding rights or unless it is legally permitted to do so.

In particular and by way of example and not exhaustive, the User agrees not to collect data for advertising purposes, not to send any online advertising or chain messages and not to transmit or disseminate to third parties through the Services provided by www.resa. es , information, messages, image files, photographs, software and in general any kind of material, data or contents that: (i) incur in illicit, illegal or contrary to public order activities, (ii)contravene, disparage or attempt against fundamental rights and public liberties recognized constitutionally or in international treaties and in the rest of the legal system; (iii) induce, incite or promote criminal, denigratory, defamatory or violent actions; (iv) induce, incite or promote actions, attitudes discriminatory ideas based on sex, race, religion, beliefs or age; (v) incorporate criminal, violent or degrading messages; (vi) are false, ambiguous, inaccurate, exaggerated or extemporaneous, in such a way that they may mislead as to their purpose, or as to the intentions or purposes of the communicator; (vii) violate the professional secrets of third parties; (viii) are contrary to the right to honor, personal and family privacy or the self-image of persons; (ix) infringe the regulations on secrecy of communications.

Without prejudice to the provisions of the Legal Notice and the accessible Privacy Policies that may be applicable from time to time, the use of certain services or requests addressed to Resa are subject to the prior completion of the corresponding User registration (reservation form for accommodation).

3.3. Collection of dataUsers of the page www.resa.es are informed that their data are obtained through the reservation form for accommodation/accommodation which must be completed in order to contract the services provided through the Website.

Users are informed that in order to access certain contents offered on this Website, such as the formalisation of an accommodation booking, they will have to provide certain personal data when completing any booking form, as well as when contracting any of the services offered on this Website. This data must be truthful, accurate, authentic and current.

The purposes of the collection of personal data are those specifically indicated on each of the pages where the corresponding form appears and in the Privacy Policy of this website.

Access to this website is open and free of charge, although some of the services and contents offered by Resa to third parties through the website may be subject to prior contracting and payment of a fee, which will be expressly specified in the terms and conditions of contracting.

By accessing and/or using this Website, the Client/resident is understood to acquire the condition of User, which implies acceptance of this Legal Notice.

The purpose of this Website is to provide the users accessing it with the various services provided on it by Resa. The purpose of these Terms and Conditions is to regulate the general conditions of the accommodation booking and contracting services through this website managed by Resa or through other websites managed by this company, such as the microsites.

The booking service for accommodation in any of the residence halls/other establishments of the RESA Group, as well as any other service provided by this Website, are regulated by these Terms and Conditions of Use, which are an integral part of and complete the legal notice.

The use of these services will imply the full and unreserved acceptance and the validity of each and every one of the General Terms and Conditions of Contract contained in the latest updated version of the General Terms and Conditions.

Users are hereby informed that the procedures to obtain the provision of the services offered, as well as other specific or promotional services that are displayed on the screen during browsing, are those set out in these General Conditions of Booking and Contracting, and you hereby declare that you are aware of and accept these formalities as necessary to contract the services offered on this Website.

The owner of this website, RESA and RESA Group companies, reserves the right to change unilaterally and without prior notice any of the points contained in these General Terms and Conditions in the manner it deems appropriate, informing users of the changes made through the Website, so that they may be known and once again accepted by the Users.

If one of the provisions of these General Conditions for Booking were declared null and void or inoperative, the rest of the General Conditions shall remain in force.

Access to the Website by minors is prohibited unless they have the prior and express authorisation of their parents, guardians, or legal representatives, who shall be held responsible for the acts carried out by the minors in their charge, in accordance with the regulations in force. In any case, it shall be presumed that access by a minor to the Website has been made with the prior and express authorisation of their parents, guardians, or legal representatives.

The User undertakes to use this service in accordance with the Law, morals, good customs, and public order and in accordance with the provisions of these General Conditions for online booking. Consequently, the User agrees not to use these services for purposes that are illicit and/or contrary to the provisions of these General Terms and Conditions, against the law and/or against the interests of third parties or in any way that may damage the services provided on the Website and/or its reputation.

4.1. Use of the accommodation booking service for the academic year or long stays.

Users who wish to stay at any of our residence halls must fill in an application form with their personal data to reserve a place at the residence hall/establishment of their choice. The purpose of this service is to book a room and/or other optional services for a specific period in one of our residences.

Users who access this service must be of legal age in accordance with Spanish law and have the necessary legal capacity to contract the services offered on this Website. If minors wish to book accommodation, their parents or guardians must formalise the booking process (by filling in the booking form) and contract the accommodation service.

In general, the personal data you provide will be used for the correct handling of the reservation of the place/accommodation, as well as subsequently for the contracting with the Client/User (see point 5, “Use of the Contracting Service”).

The data provided by the User will be used to attend to their booking request and to adapt the products and services requested to the User’s preferences as indicated in the accommodation booking form (data registration) and will imply the use of their email address to receive any communication from Resa.

To start the booking application process, the User will have to access the Booking Form and fill in their personal data together with other data requested on several tabs to ensure the correct provision of the service. Once the form has been completed, it cannot be processed or sent if the interested Client has not previously and voluntarily accepted the Booking Terms & Conditions. We recommend that all Users carefully read the wording of these Terms & Conditions before accepting them.

After filling in the booking form, the User will receive an email with all the data entered in the Form, together with a validation link to confirm if they are correct. When the User clicks on the validation link, their application will be automatically registered in the database.

On accepting the confirmation of the booking form, the User will be provided via email with a personal and non-transferable username and password designated by Resa to ensure the identification of each Client/User and the confidentiality of the operations carried out; with this confidential data (username and password) the User will be able to access their private area on the Website.

Resa shall not be held liable for any misuse of the password by the User as a registered customer when booking or contracting services through the Resa website. The User shall be responsible at all times for the safekeeping of his/her password and for maintaining its confidentiality, thereby being liable for any damages and/or losses that may arise from its improper use, as well as from the transfer, disclosure or loss of the same. If the User forgets the password or if there is any other circumstance that entails a risk of access and/or use by unauthorised third parties, the User shall immediately notify Resa so that the latter can immediately proceed to block the password and provide a new one. In any case, any operation carried out prior to such notification shall be deemed to have been carried out by the User, who shall be liable for any damages arising from any unauthorised access and/or use made prior to such notification.

4.2. Use of the online booking service for daily stays via the booking engine.

The purpose of this type of online booking service is to allow any member of the university community to book accommodation for daily stays in certain residence halls or in other establishments managed by Resa and listed on the Website. This daily booking service is provided through an engine managed by an external UK company called SITEMINDER DISTRIBUTION LIMITED, with registered office at 1, Lyric Square, London, W6 0NB, United Kingdom, VAT number GB-990 8056 89, Registered in England and Wales under Registration number 07242801.
This booking engine system is hosted on SiteMinder’s own server, which as the data processor, undertakes to comply with the security standards required by current Spanish law, and, among others, by the Organic Law on Personal Data Protection and Guarantee of Digital Rights, adopting all the measures that guarantee the security of the personal data obtained through this online booking module/section linked to the Resa website. SiteMinder also guarantees that it uses a TLS 1.2. communications encryption system and/or the HTTPS (HttpSecure-Hypertext Transfer Protocol Secure) combination of cryptographic security protocols.

This guarantees the security of communications and data transfers with 128-bit encryption (‘RC4_128, with SHA1 for message authentication and RSA as the key exchange mechanism’).

4.2.1. Booking conditions:

The User/Client will fill in a booking form with their details for daily accommodation in certain residences or other establishments, in which a check box will appear at the end with the terms and conditions for this type of booking so that the Client can accept them if they agree to them.

Once the User has filled in the form with all the data and submitted it, the User will receive confirmation of the reservation immediately and automatically by email, in which the User will be assigned a booking confirmation number. This email will serve as confirmation and proof of the reservation. Daily accommodation reservations shall be payable on the day of arrival at the establishment, except for reservations with prepayment conditions, which shall be payable upon acceptance of the booking form.

4.2.2. Cancellation policy:

Reservations made through this Website will be guaranteed by the credit/debit card provided by the Client/User on the form. The reservation may be cancelled free of charge up to 24 hours before the day of arrival, except for reservations with prepayment or non-refundable conditions, in which case the total amount of the stay paid will be charged.

No-shows at check-in or cancellation outside the period agreed in the offer will result in an automatic charge to the credit/debit card for the amount of one night per room booked, as well as the immediate cancellation of the reservation.

If the client decides to leave the establishment before the end of the specified stay, a penalty of 40% of the total price of the outstanding services will be charged. However, in the case of bookings with prepayment or non-refundable conditions, the penalty will consist of the total amount paid for the stay.

To cancel an online reservation, you must do so in writing by sending an email to the establishment’s email address.

4.2.3. About pricing

The prices per room and night include VAT. They appear on this website specifically for the establishments that expressly offer this service. In the case of establishments located in Catalonia, the tax on stays in tourist establishments will be applied.

Once the User/Client has accessed the private area (known as the user area) of the Resa Website using their personal and non-transferable access codes (username and password), they will be able to consult a section containing, among other documents, the General Clauses (known as the General Terms and Conditions) of the accommodation contract in the selected student residence hall/residential college and they will also be able to download and print the rest of the contractual documentation (regulations, direct debit order -SEPA, etc.).

These General Clauses must be accepted (by ticking the checkbox) by the Client in order for the online contract to be considered fully formalised. As soon as the User accepts the online contract, they will automatically receive an email confirming their acceptance.

If one or more provisions of this Legal Notice or, as the case may be, of the General Terms and Conditions of Contract should be deemed null and void, inapplicable or inoperative, the remaining provisions of the Legal Notice and the Terms and Conditions of Use shall remain in full force and effect.

In the event of any discrepancies between the provisions of this Legal Notice and the General and Specific Terms and Conditions of the Contract for each specific service, the provisions of the latter shall prevail.

Resa and, where appropriate, the owner of the website undertake to treat the data confidentially and in accordance with the provisions of the Privacy Policy.

The contracting process of the services offered on this website is carried out in a secure environment through the implementation of an SSL (Secure Sockets Layers) data encryption system that guarantees the protection of communications via the Internet. The Client/User can verify that they are in a secure operating environment by observing the closed padlock at the bottom of their screen.

The User undertakes to make lawful and appropriate use of this Website and of the services provided on the Website in accordance with this Legal Notice, and not to carry out activities contrary to the law, morality, public order and, in general, to make good use of these conditions.

In the event of any activity being carried out contrary to the law, the owner of the Website and RESA, or the group companies, reserve the right to cancel the bookings of any User or to deny access to the Website, without prior warning, and to exercise the legal actions it considers appropriate.

Likewise, a guarantee is given that the server where the personal data is stored and processed has the necessary technical and organisational security measures to prevent, as far as possible, the alteration, loss and/or unauthorised access to the aforementioned personal data.

You are also informed that Cookies are used on this site to facilitate browsing. If the user does not wish to accept cookies, the user can configure their browser to reject them. The Cookies Policy of www.resa.es is determined by the provisions set out in the tab headed Cookies Policy.

This website has been prepared in good faith by using information from external and in-house sources. Nevertheless, there is no guarantee of the completeness and accuracy of all the information it contains nor, in particular, of the continued access to or the availability and continuity of operation of this website. Neither is any liability accepted nor guarantee offered regarding access to the Website if the Client or User does not observe the recommendations given in each particular case regarding the performance of any activity or the provision of any particular service.

Neither the company that owns the website nor RESA guarantee that there will be no interruptions or errors when accessing the website or its content, nor that it is up to date or free of viruses or any other element that may cause alterations to your computer system. Consequently, the said companies disclaim any contractual or extra-contractual liability with any person or company that makes use of the website and suffers damages and/or loss of any kind caused by a computer virus or by computer elements of any kind from the Website or the server that hosts it. Neither the owner of this Website nor RESA may not be held liable for any consequences, damages or loss that may derive from the unauthorised use of the information contained in the same or derived from the services provided and opinions made by third parties.

Neither the owner of the website nor RESA shall be liable for any damages and loss caused in the event of interruptions of the service, delays, errors, malfunctions and, in general, other inconveniences that have their origin in causes beyond the control of Resa and/or due to the wilful or negligent actions of the User and/or caused by force majeure. Without prejudice to the provisions of Article 1.105 of the Civil Code, the concept of force majeure shall be understood to include the failure of third parties, operators or service companies, acts of the Government, lack of access to third party networks, acts or omissions of the Public Authorities, those produced as a consequence of natural phenomena, blackouts, etc. and attacks by hackers or third parties specialising in the security or integrity of the computer system.

In any case, regardless of the cause and to the extent permitted by applicable law, neither Resa nor the owner of the website shall be held liable for any direct or indirect damages, technical problems or failures of computer equipment that occur while connected to the Internet, or damages that may be caused by third parties, consequential damages, and/or loss of profits.

Furthermore, the above-mentioned entities shall not be held liable for the quality of the user’s connection, speed, or operation in accessing our site. On the other hand, neither the owner of this website nor Resa can guarantee the absence of viruses or other elements unrelated to this company that may cause alterations to users’ equipment, files or computer systems.

For reasons related to technical, security or control issues, to power failures or any other reason, Resa shall be entitled, without prior notice, to temporarily suspend this Website in order to carry out maintenance, improvement or repair operations, always acting for the benefit of Users, and to change the information, services, products and other elements of this Website. The User may not hold Resa or the owner of the Website liable in any way whatsoever.

Should Users become aware of the existence of any content that is illicit, illegal or contrary to the law or which may imply an infringement of intellectual and/or industrial property rights, they must immediately notify RESA so that it may adopt the appropriate measures. Equally, and with the purpose of improving the service and providing an optimum level of quality, Users/Clients may submit any changes, suggestions and/or comments they deem useful by contacting RESA (the party responsible for the website) at the following email addresses: resa@resa.es, general@resa.es or hello@resa.es.

In order to anticipate your needs, links to other websites are provided for the benefit, need or interest of the Customer/User. The owner of the website does not have the power or the human or technical means to know, control or approve all the information, contents, products or services provided by other websites to which links may be provided on the Website. Accordingly, the owner of the website is not responsible for the content provided or included on any independent Website, including any advertising claims or commercial practices. While the owner of the website will protect the information on this Website or on microsites it operates or through which it provides services, it cannot control or assume any responsibility for the privacy policies of third-party websites, including websites owned or controlled by other cooperating companies and/or Universities/institutions. The third-party websites that the User may access through links on our websites, as well as their privacy policies and the security measures implemented, are in no way the responsibility of RESA or of the RESA Group.

Therefore, if any User has actual knowledge of the unlawfulness of activities carried out through these third-party Websites, they must immediately notify the owner or operator of this website, RESA, so that the link to the website can be disabled.

Internet users who wish to introduce links from their own web pages to the Websites must comply with the conditions detailed below. Ignorance of these conditions shall not be a reason to avoid legal responsibilities.

The link will only connect to the home page or main page of the Website but may not reproduce it in any way (online links, copying of texts, graphics, logos, trademarks, etc.).

In accordance with the applicable legislation in force at any given time, any type of framing is prohibited, as is any system that allows the Content to be viewed through Internet addresses other than those of the Website and, in any case, when they are displayed together with content that does not belong to the Website so that: (I) it leads, or may lead to error, confusion or deception in users as to the true origin of the service or Contents; (II) it involves an act of unfair comparison or imitation; (III) it serves to take advantage of the reputation of the national brands owned by Siresa Campus or Resa and the prestige of this company and/or the other Owner Companies mentioned above; or (IV) in any other way that is prohibited by the legislation in force.

The page that introduces the link will not make any type of false, inaccurate or incorrect statement about Siresa Campus, RESA or other companies linked to any of these, their partners, employees, clients or about the quality of the services provided.

Under no circumstances shall it be stated on the page where the link is located that Resa has given its consent to the inclusion of the link or that it otherwise sponsors, collaborates with, verifies or supervises the services of the link provider.

The use of any word, graphic or mixed brand or any other distinctive sign of Siresa Campus and/or of Resa within the provider’s page is forbidden except in those cases permitted by law or expressly authorised by RESA or by Siresa Campus or another of the companies known as Owner Companies, and provided that, in these cases, a direct link to the Website is permitted in the manner established in this section.

The page that establishes the link must comply faithfully with the law and may not under any circumstances provide or link to its own content or that of third parties that: (I) are unlawful, harmful or contrary to morality and decency (pornographic, violent, racist, discriminatory, etc.); (II) induce or could induce in the User the false conception that Resa subscribes to, endorses, adheres to or in any way supports the ideas, statements or expressions, whether lawful or unlawful, of the link provider; (III) are inappropriate or not pertinent to the activity of RESA, in view of the place, content and subject matter of the link provider’s Website.

The entire contents of this Website, understood as the texts, logotypes, photographs, distinctive signs, images and other audiovisual contents, as well as the graphic design, and in general its contents, are the intellectual property of Siresa Campus or, if applicable, of third parties, if any, and are governed by Spanish laws and by domestic and international legislation on intellectual and industrial property.

Equally, the brands or distinctive symbols are the exclusive property of Siresa Campus or of third parties, in which case this will be specifically stated. Users must, at all times, respect the intellectual and industrial property rights of this Website, which is the property of Siresa Campus, and this implies the prohibition to use them without the express consent of this company. Resa, as the operator of this website on behalf of Siresa Campus, may use this website without infringing these rights.

It is strictly forbidden to reproduce, copy, publicly communicate, distribute, transform or modify all or part of the contents and/or services included on the Website for commercial, public or professional purposes, or to infringe any other right that may be protected by Intellectual or Industrial Property Law, unless authorised by the owner of the corresponding rights or unless this is legally permitted.

Siresa Campus and Resa, in its capacity as operator, authorise Users to view, reproduce, store, print and download the contents inserted in the Website that they consider necessary, exclusively for their personal, private and non-profit use, provided that they are not used for the purpose of performing activities of a commercial or professional nature or for unfair competition, nor for the purposes of communicating, distributing, modifying, altering or de-compiling them or with a view to distorting the result intended by the owner of the site.

Infringement of any of the aforementioned rights or any other may constitute a violation of these provisions, as well as an offence punishable in accordance with Article 270 and following of the Penal Code or any other general provision issued to that effect.

The domain name or address of this legal website, www.resa.es, is the property of Siresa Campus, S.L. Its ownership is exclusive, and its use by third parties infringes the rights conferred and granted by the official registration of such domain name to its owner. This company also owns the following microsites: www.resainn.com and www.resainn.es, mireserva.resa.es

Pursuant to the provisions of arts. 93 and 103 of Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users and other additional laws, approved by Royal Legislative Decree 1/2007, of 16 November, the User who has contracted the booking of accommodation for full course stays-long stays/intermediate stays in one of the residences/establishments of this Website, is informed that the refund and non-refund conditions of the payment for the reservation set out in the Booking Conditions will be applicable. When electronically accepting the General Terms and Conditions of the Accommodation Contract, the User must read the refund and non-refund conditions of the security deposit set out in Sections c) and d) of Clause Three of the aforementioned Contract in advance, as well as other provisions set out in Section e) of Clause Four and Section c) of Clause Six of the aforementioned contract. Said clauses shall be applicable from the moment of acceptance.

The relations established between RESA, Resa Group companies or Siresa Campus, as the case may be, and the User will be governed in accordance with the provisions of the Spanish regulations in force.

Spanish legislation and jurisdiction shall be applicable to all disputes arising from access to the Website owned by Siresa Campus and relations with customers arising from the provision of the services contained on the Website, and the competent Courts and Tribunals shall be competent to resolve all conflicts arising from or related to the use of this Website in accordance with the legislation in force.